Frequently Asked Questions

Cancellation policy

For “Private or Group On-Snow”, or online Strength & Conditioning training, or a gates analysis

You are required to provide a minimum notice period of twenty-four (24) hours should you wish to cancel (we will issue a full refund minus a $10 service charge) or reschedule a session with your Coach. Without providing notice, you will be charged the full cost.

For Six Weeks to Speed: Junior Ski Racing Development Program

If you opt to cancel your subscription before the agreed-upon start date, you are required to provide a minimum notice period of seventy-two (72) hours. We will issue a full refund minus a $20 service charge.

If you opt to cancel your subscription, Twenty-four (24) hours before the first session, we will issue a full refund minus a $50 service charge.

However, once a session package has started, no refunds will be provided if you fail to attend or cancel a training.

On-Snow Training location


Big Snow at American Dream
1 American Dream Way
East Rutherford, NJ 07073

🚗 We recommend parking in Parking Deck A for easy access.


Please plan to arrive at least 30 minutes before your session to allow time for check-in, lift pass pickup at the Big Snow entrance, and booting up. Your coach will meet you in the general locker room after you've checked in.

Recommended ski equipment for On-Snow Training

  • Helmet

  • Preferably clear ski googles

  • Skis with a narrow underfoot or SL racing skis

  • Clothing: Be prepared for 20° temps – gloves and layered gear

  • Other: Water bottle and snacks

Where can I buy a pass for Big Snow?

Use the following link: https://www.bigsnowamericandream.com/slope-access/.

Note: It is not unusual for Big Snow to significantly discount the six-day pass on Labor Day and Memorial Day weekend.

Online Strength & Conditioning Training

Our virtual S&C sessions are designed to boost your performance from home!

  • What you'll need:

    • Yoga mat

    • Optional: A few resistance bands and light dumbbells

  • Space Requirements: Clear an area of approximately 3 x 3 meters (10 x 10 feet).

  • Optimal Setup for Zoom meeting:

    • Phone users: A phone stand is highly recommended for stable viewing.

    • Laptop/iPad users: Consider a stand or "socle" to elevate your device, ensuring the camera captures your whole training space.